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Neuro
Neuro

Counterfeit Awareness

At Neuro, performance and results fuel everything we do. We’re committed to providing high-quality, science-backed formulas to support energy, focus, calm, and sleep. Unfortunately, as our brand grows, so do counterfeit products that don’t meet our strict quality and safety standards.

To help you shop confidently, we’ve gathered key information on identifying, avoiding, and reporting counterfeit Neuro products.

How can I ensure I’m purchasing authentic Neuro products?

To guarantee you’re receiving genuine Neuro products, always purchase directly from:

✅ Our Official Website - www.neurogum.com
✅ Neuro’s Official Amazon store - NeuroGum
✅ Neuro’s Official Tiktok store - NeuroGum
✅ Trusted Retailers like CVS, Whole Foods, and other verified partners, which you can find on our store locator

If you see Neuro products (from third-party sellers) listed on Facebook, TikTok, Alibaba, eBay, Walmart, Amazon, or unauthorized websites, there’s a risk they may be counterfeit

What are the risks of purchasing counterfeit Neuro products?

Counterfeit products:
⚠ May contain unknown or unsafe ingredients
⚠ Could be expired, repackaged, or tampered with
⚠ Are not backed by our quality control or satisfaction guarantee

If you’re unsure about a seller, feel free to contact us at support@neurogum.com before purchasing.

I found a suspicious listing—how can I report it?

If you suspect a fake Neuro product being sold online, please report it by:
📩 Emailing us at support@neurogum.com with details and a link to the listing
📸 Sending us photos of the product and packaging

Your reports help us take action against counterfeit sellers and protect our customers.

What does an authentic Neuro package look like?

Authentic Neuro packaging includes:
✅ A clean, high-quality design with sharp colors and fonts
✅ A tamper-proof seal on all gum and mint packs
✅ Clear expiration dates and batch codes printed on the packaging

If you receive a product that looks different from what’s listed on our website, please contact us immediately.

❌ COUNTERFEIT NEURO PRODUCTS

<img src=https://cdn.shopify.com/s/files/1/0934/5378/files/CA-2.jpg?v=1741733741 width=400>

<img src=https://cdn.shopify.com/s/files/1/0934/5378/files/CA-4.jpg?v=1741733741 width=400> <img src=https://cdn.shopify.com/s/files/1/0934/5378/files/CA-3.jpg?v=1741733741 width=400>

<img src=https://cdn.shopify.com/s/files/1/0934/5378/files/CA-2.jpg?v=1741733741 width=400>

<img src=https://cdn.shopify.com/s/files/1/0934/5378/files/CA-1.jpg?v=1741733741 width=400>

Can I get a refund if I purchased a counterfeit product?

Unfortunately, we cannot provide refunds for purchases made outside of our official website or authorized retailers. We recommend disputing the transaction with your payment provider if you believe you were sold a counterfeit product.

What is Neuro doing to fight counterfeits?

We actively monitor and report counterfeit listings across multiple platforms, including:
✔ Social media (Facebook, TikTok, Instagram)
✔ Online marketplaces (Amazon, Walmart, eBay, Alibaba)
✔ Unauthorized websites

We post on our channels about these counterfeit listings to educate consumers and ensure they are receiving authentic Neuro products.

We also work with legal teams and enforcement agencies to shut down fraudulent sellers.

Have more questions?

If you need further assistance, reach out to our team at support@neurogum.com—we’re happy to help!

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