Yes, we offer free shipping for orders totaling $35 and above for US orders. Additionally, free shipping is available for subscription orders and certain international countries.

We use the United States Postal Service, First Mile,  FedEx, and UPS. To keep shipping rates down, we compare costs between these carriers and ship in the most efficient way.

Unfortunately, we do not currently offer expedited shipping options. However, we strive to process and deliver orders promptly within our standard shipping timeframe. 

If your order hasn't arrived within the estimated delivery time, here's what you can do:

• Check Tracking Information: Take a quick look at the tracking details provided for your order to see if there are any updates or delays with the delivery.
• Contact the Carrier: If the tracking information doesn't offer clarity or indicates an issue, don't hesitate to reach out directly to the shipping carrier. They're usually able to provide more insight into the status of your package and can help you out.

Keep in mind that sometimes, unexpected hiccups like weather conditions or logistical challenges can cause occasional delays. It's part of the shipping adventure, but we're here to support you through it!

We're unable to accommodate requests for specific delivery dates or time windows at this time. Our standard process involves processing US orders within 1-3 business days and international orders within 2-4 business days.

Unfortunately, once your order has been shipped, we are unable to change the shipping address. We advise you to double-check the accuracy of your shipping address before finalizing your order to avoid any issues with delivery. If you encounter any problems with your shipping address, please reach out to our customer support team at support@neurogum.com as soon as possible, and we'll do our best to assist you further.

Absolutely! We ship to both PO Boxes and APO/FPO addresses within the US.

At the moment, we don't offer local pickup options for customers located near our distribution centers.

We're excited to share that we ship Neuro to selected countries outside the US.

Here's the current list of eligible countries:

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, South Korea, Sweden, United Kingdom

North America: Canada

Oceania: Australia

If your tracking information indicates that your package has been delivered but you haven't received it, don't worry! Sometimes, carriers mark packages as delivered a little early. Here's what you can do:

• Double-check the delivery address to ensure it was correct.
• Look around your property, as carriers sometimes leave packages in inconspicuous spots.
• Check with neighbors, household members or your Property Manager in case they accepted the delivery on your behalf.
• Contact the carrier directly to inquire about the delivery status 

If you still can't locate your package, reach out to our customer support team at support@neurogum.com, and we'll assist you further in resolving the issue.

For our customers in the US, typical delivery times range between 7-10 business days.

During the holiday season, shipping times may experience slight extensions due to increased demand. During peak holiday periods, there might be slight extensions in shipping times due to increased demand. However, please be assured that we are making every effort to expedite the delivery of your Neuro order to you promptly.

For our international customers, it's important to note that shipping outside the US may take up to 28 days from the moment your order leaves our US warehouse until it clears through customs and reaches your doorstep. While we are committed to facilitating a seamless delivery process, occasional delays beyond our control may occur

If you're not completely satisfied with your purchase and would like to exchange it for a different flavor, no worries! You've got a 30-day window from the date of purchase to make the exchange. Just reach out to our customer support team at support@neurogum.com, and we'll be happy to assist you with the exchange process.

While we do not offer returns or exchanges for international orders due to the high costs associated with shipping back to us, please contact support@neurogum.com so that we can investigate carrier damage, or any mistakes in Neuro shipping if we discover them.

Please contact support@neurogum.com and we will do whatever we can to help resolve any customs issues where possible. We recommend opting for shipping insurance internationally so you can remain confident that your purchase is protected.

While we're thrilled to offer free shipping to get Neuro Gum into your hands, we currently don't cover return shipping costs.

You have a 30-day window to try Neuro, and if you're not completely satisfied, we'll refund your purchase. Simply send us an email at support@neurogum.com.

Then, return any unopened packs to:

Neuro Fulfillment

4675 S Valley View Blvd

Las Vegas, NV 89103

Once we receive your return, we'll send you an email to confirm its receipt. If your refund is approved, credit will automatically be applied to your credit card or original method of payment within a certain amount of days.