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What makes Neuro different?

We use thoughtfully crafted ingredients and endless lab testing to create the most effective product to enhance your state of mind. 

Unlike heat-extruded gum and mints, we use patented cold-compression technology to maintain each ingredient’s bioavailability.

You can learn more about the science behind Neuro here.

How many pieces can I have in a day?

Reports have shown that up to 400mg of caffeine appears to be safe for most healthy adults, which equals about 10 pieces of Neuro a day. We recommend taking 1-2 pieces at a time as needed.

When should I use Neuro?

Take Neuro whenever you need a little boost towards your desired state of mind, whether that means energizing up or mellowing down.

We love taking Neuro before working out, while studying, driving, and after lunch. 

How long should I keep it in my mouth to absorb all of the benefits?

Through buccal and sublingual absorption, Neuro works more quickly than if you were to drink the ingredients. Your body can absorb the effects in as little as 5 minutes, but feel free to use it for as long as you’d like.

Can I still take Neuro if I’m already taking vitamin B supplements?

Absolutely. Although Neuro provides 30% of your daily value of Vitamin B6 (pyridoxine) and 100% of your daily value of vitamin B12 (methylcobalamin), it’s safe to take it with moderate amounts of other Vitamin B supplements. Anything extra will flush itself out of your system.

What is the pH level of Neuro?

Unlike coffee, Neuro has a neutral pH of 7 - the same as water!

How should I store Neuro and how long does it last?

Neuro can be stored anywhere (in your car, purse, backpack, or desk), but we recommend a cool, dry area. It has a shelf life of two years.

Where can I buy Neuro?

You can buy Neuro on this website or on Amazon.com. You can also use our store locator or CVS.com to find a retail location near you that carries Neuro.

What are my payment options?

We accept PayPal, and most major credit cards such as Visa, MasterCard, Discover, and American Express.

Can I place an order by phone?

Yes! You can place an order at (855) 638-7646, Monday through Friday, 9AM - 5PM PST. Please have your order and payment information ready.

Can I order Neuro as a gift for someone?

When ordering as a gift for someone, be sure to enter your email address to receive all summary information but enter the recipient’s name and shipping information. We’ll be sure to keep all prices and receipts out of the package.

I accidentally inputted the wrong shipping address! What should I do?

Just contact us at hello@getneuro.com with the correct address, and we'll get it fixed right away!

How do I start a subscription?

On the product shop page, click on “Subscribe and Save” and choose your delivery frequency before adding the item to your cart. That’s it!

How can I track my order?

Once your order has shipped, you’ll receive your tracking information in the email address associated with your order. If you haven’t received your tracking information and it has been over 2 business days, please contact us at support@getneuro.com.

Can I order Neuro from outside the United States?

We're excited to share that we ship Neuro to selected countries outside the US. Here's the current list of eligible countries:

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

North America: Canada

Oceania: Australia

When is my order shipped?

We ship all orders within 1-3 business days from the date of payment. We typically ship out the same day if the order has been placed by 12pm PST.

How long does it take to get my order?

For our customers in the US, typical delivery times range between 7-10 business days.

During the holiday season, shipping times may experience slight extensions due to increased demand. But rest assured, we're pulling out all the stops to ensure your Neuro order reaches you as swiftly as possible.

For our international customers, please be aware that shipping outside the US can take up to 28 days from the time your order leaves our warehouse until it clears through customs and reaches you. While we're dedicated to ensuring a smooth delivery process, occasional delays beyond our control may occur.

What shipping carriers do you use?

We use the United State Postal Service, FedEx, and UPS. To keep shipping rates down, we compare costs between these carriers and ship in the most efficient way.

How can I track my order?

We send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at support@getneuro.com.

I accidentally input the wrong shipping address! What should I do?

Since the turnaround time on packages is so fast, changing an order after it’s been placed can be tricky, but contact us at support@getneuro.com with the correct address, and we'll get it fixed right away!

What if I never received my order but the carrier marked it as delivered?

If you’ve double checked your mail delivery area and home and your order is still missing, contact us at support@getneuro.com and we’ll get the issue resolved to the best of our abilities.

How do I return an item for a refund?

You have 30 days to try Neuro, and if you’re not 100% satisfied, we'll fix the issue or refund your purchase. Simply send us an email at support@getneuro.com.

Then, return any unopened packs to:

Neuro Fulfillment

5041 West 2400 South, Suite 100
West Valley City, UT 84120

Once your return is received, we’ll send you an email to notify you that we have received your returned item. If your refund is approved, credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

How long does it take to see my refund?

If you haven’t received a refund after two weeks, check your bank account again. Refund processing can take up to a month in certain cases. If there are still issues, please contact us at support@getneuro.com, and we'll help you to the best of our abilities.

How do I cancel my subscription?

You can customize your subscription anytime by logging into your account through the original link in the email sent to you when you placed your order. You can also log into your getneuro.com account and edit your preferences directly through the site. If you’re having any issues, feel free to contact us at support@getneuro.com! 

What are Neuro functional gum and mints?

Our gum and mints provide the most comprehensive and convenient solution for your energy needs, and we’re focused on bringing people together to make smarter choices on how they get energized through high-quality, science-backed ingredients. Every phase of our production – from sourcing ingredients, manufacturing, to testing – is done intently to create the most effective product to improve your state of mind.Our gum and mints are designed to fuel your body and activate your mind, anytime and anywhere so you can become the best version of yourself in a smarter way. To find out more, visit our science page.

Where can I buy Neuro gum and mints?

Neuro gum and mints are available on our website, Amazon, and in over 15,000 retail stores nationwide. Use our store locator feature to find a store near you!

How fast do Neuro gum and mints work?

Since our active ingredients are absorbed through the mouth through a process known as buccal and sublingual absorption, Neuro gum and mints can take effect up to 5x faster than drinks or supplements. The active ingredients should begin working within 5-10 minutes.

How long do Neuro gum and mints last?

The effects of our gum and mints vary from person to person, but the effects can typically last for a few hours. We recommend experimenting with your personal sensitivity and not taking Energy & Focus within five hours of bedtime until you know how it affects your sleep.

How are Neuro gum and mints different from other products?

Neuro gum and mints are scientifically formulated and designed to enhance focus, concentration, and alertness while reducing stress and supporting memory and overall cognition. Unlike drinks or supplements, Neuro's active ingredients are absorbed through the mouth, allowing for a faster onset of effects, and our patented, cold-compression technology prevents the degradation of active ingredients unlike other methods that use heat.For optimal use, we recommend taking 1-2 pieces at a time based on your focus needs. The active ingredients typically start working within 5-10 minutes after chewing. To find out more, visit our science page.

What are Neuro gum and mints made of?

Depending on whether you're choosing between our Energy & Focus, Calm & Clarity, or Health & Vitality products, we curate the most effective active ingredients for your needs. You can find a list of the active ingredients here.All of our functional gum and mints use a patented cold-compressed method to maintain the integrity of all the active ingredients (versus the commonly used method of heat extrusion, which breaks down the active ingredients).

Are Neuro gum and mints safe?

Yes! Our functional gum and mints are considered safe when used as directed, and our thoughtfully curated ingredients and endless lab testing means that you can reach the right state of mind safely and consistently. Our products are formulated with carefully selected ingredients and manufactured in FDA approved labs following good manufacturing quality standards to ensure their safety and effectiveness.

How much caffeine is in each piece of Neuro gum and mint?

Each piece of our gum and mints contain 40mg of natural caffeine alongside 60mg of L-theanine, 60% the Daily Value of vitamin B6 as pyridoxine, and 100% the Daily Value of Vitamin B12 in the form of the more bioavailable methylcobalamin.

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