Frequently Asked Questions
What makes Neuro special?
Neuro is a patented, nootropic caffeine and L-theanine energy boost in the form of gum and mints! We use cold compression technology and science-backed ingredients to deliver energy in a clean, portable, and effective way.
Read more about Neuro below.
Other products such as energy drinks, shots, and other caffeinated gums or mints are loaded up on sugar, high-fructose corn syrup, and other junk. Neuro uses a patented cold-compression technology that maximizes the effectiveness of it's science-backed ingredients. You can learn more about the science behind Neuro here.
Reports have shown that up to 400 milligrams (mg) of caffeine a day appears to be safe for most healthy adults, which equals about 10 pieces of Neuro a day. We recommend 1-2 pieces at a time depending on your energy levels.
Neuro can be used whenever, wherever. Use it for working out, driving, studying... basically whenever you need to wake up and focus.
Through buccal and sublingual absorption, Neuro works more quickly than if you drank the ingredients. You can absorb the effects in as little as 5 minutes, but feel free to use it for as long as you’d like.
Yes! Although Neuro provides 30% of your daily value of Vitamin B6 (pyridoxine) and 100% of your daily value of Vitamin B12 (methylcobalamin), it is safe to take it with moderate amounts of other Vitamin-B supplements. Anything extra will flush itself out of your system.
Yes! Neuro is sugar-free, vegan, non-GMO and gluten-free. However, our gum is currently not kosher.
Unlike coffee, Neuro has a neutral pH of 7 - the same as water!
Neuro can be stored anywhere (in your car, purse, backpack, or desk), but we recommend a cool, dry area. It has a shelf life of two years.
You can buy Neuro on this website or on Amazon.com.
You can also use our store locator to find a retail location near you that carries Neuro.
We accept PayPal, and most major credit cards such as Visa, MasterCard, Discover, and American Express.
Yes! You can place an order at (855) 638-7646, Monday through Friday, 9AM - 5PM PST. Please have your order and payment information ready.
We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures at PayPal.com or Shopify Payments
On the last page before you click "complete my purchase" there will be two boxes where you can enter your discount codes or gift card code. You cannot combine discount codes, and some discount codes do not apply when signing up for subscriptions (the 10% subscription discount will automatically be applied).
When ordering as a gift for someone, be sure to enter in your e-mail address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
Just contact us at firstname.lastname@example.org with the correct address, and we'll get it fixed right away!
We ship all orders within 1-3 business days from the date of payment. We typically ship out the same day if the order has been placed by 12pm PST.
All orders within the U.S. are considered domestic orders, and they are shipped and delivered within 5-7 business days.
We use the United State Postal Service, FedEx, and UPS. To keep shipping rates down, we compare costs between these carriers and ship in the most efficient way.
We send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at email@example.com.
Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky, but contact us at firstname.lastname@example.org with the correct address, and we'll get it fixed right away!
RETURNS AND EXCHANGES
We want you to be 100% satisfied with Neuro. Try Neuro out for 30 days, and if you have any issues, we'll fix it or refund your purchase. Just send us an email at email@example.com.
Just return any unopened packs to:
13707 South Figueroa St.
Los Angeles, CA 90061
Once your return is received, we will send you an email to notify you that we have received your returned item. If your refund is approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund after two weeks, check your bank account again. Refund processing can take up to a month in certain case. If there's still issues, please contact us at firstname.lastname@example.org, and we'll help you to the best of our abilities!
You can customize your subscription by logging in to your account through the original link in the email sent to you when you placed your order. If you're having any issues, feel free to contact us at email@example.com!
Tag us on social media @neurogum! We choose a random person who tags us every month and send them cool swag :)
We're currently working on a wholesale program. Fill in your information here, and we'll be in touch within 5-7 business days.